Legal matters concerning ESET subscriptions, services and applications

Cookie Policy

Effective as of August 11, 2025

This Cookie Policy was created for a website operated by either ESET spol. s r.o. or any of its subsidiaries or partners, each of which is a separate legal entity and will be referred to as "ESET" or "We" in this Cookie Policy. As We use so-called "cookies" and similar technologies on our websites, We would like to be transparent about their use so all visitors can make informed choices regarding their own devices. This Cookie Policy is specifically focused on cookies.

What are Cookies?

Cookies are small text files that may be placed in your browser when you visit a website and then read if you visit the site again. Such information stored in cookies may be about you, your device or preferences, and they usually do not identify you directly. Some cookies are necessary so a website or a particular service can work properly and have an appropriate level of security. Some might be used for other purposes, for example, for website personalization, analysis of website traffic or for advertising of products or services online. We categorized all cookies We use based on their purpose, as detailed in the Categories of cookies We use section. In the Cookies used by this website section, we list individual cookies used by this website and provide more specific information on them, including what they are used for and their expiry.

Types of Cookies

In the following sections, We distinguish between "first-party cookies" or cookies that are set by ESET and "third-party cookies" that are set by ESET´s partners. Our partners are third parties who provide us with certain services for our website, usually analytical or marketing services. Moreover, We also distinguish between "session" cookies that are stored only for the duration of your browser session on our website and "persistent" cookies, that are stored for a longer time period as indicated below and therefore can be read even if you decide to visit our website again. The settings of third-party cookies are under the control of third parties.

Categories of Cookies We Use

Essential Cookies. These first-party cookies are necessary for the functioning and security of our website and the services you require. They are usually set in response to your actions to enable the use of certain functionality, such as remembering your cookie preferences, logging in or holding items in your cart. You cannot opt-out of these cookies. If you choose to block them via your browser, it may affect site functionality.

Analytical Cookies. These first and third-party cookies enable us to measure the number of visitors/users on our website. Moreover, they help us get insight into how you interact with our website and each service by enriching our datasets with data from third-party tools. We use them to improve our website, services, and user experience, locate and solve bugs or other problems with them, and evaluate our website traffic and campaigns' effectiveness. These cookies will only be stored in your browser if you grant us your opt-in consent. If you choose not to grant consent for analytical cookies, we will only have a limited possibility to monitor our site's or campaign performance.

Marketing Cookies. These third-party cookies allow our marketing partners to track your activities on our website, for example, when you download or buy our product. Those data is then combined with other data about you to build a profile relating to your interests and to show you more relevant targeted ads on other websites. Marketing cookies would be only stored in your browser if you grant us your opt-in consent. If you choose not to grant your consent, online advertising displayed to you will be less targeted to your needs or preferences.

Cookies Used by ESET Online Help and ESET Knowledgebase

Essential cookies

Cookie name	Cookie expiration	Domain	Provider	Cookie purpose
eset_cookie-bar	1 year	.eset.com	ESET	This cookie stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
help_mode	1 month	help.eset.com, support-eol.eset.com, legal.eset.com	ESET	By default, the color look for this website is selected based on your operating system settings. This cookie overrides the default settings and saves the color look (normal mode or dark mode).
sessid	1 hour	help.eset.com	ESET	This cookie holds current session data.
TS01***	Session	.eset.com	ESET	These cookies are set by the web server infrastructure to ensure your web requests are consistently processed by the same server in our infrastructure for the duration of your session.
SiteLanguage	5 years	support.eset.com	ESET	This cookie keeps track of a user's preference of displayed language.
XSRF-TOKEN	Session	support.eset.com	ESET	This token is used to verify that the current user is making the requests to the application.
eset_kb_session	Session	support.eset.com	ESET	This cookie holds current session data.

Analytical cookies

Cookie name	Cookie expiration	Domain	Provider	Cookie purpose
_gat_***	1 minute	.eset.com	Google LLC	Set by Google Analytics to control the request rate.
_gid	1 day	.eset.com	Google LLC	Registers a unique ID for a website visitor it tracks how the visitor uses the website. The data is used for statistics.
_ga	2 years	.eset.com	Google LLC	Registers a unique ID for a website visitor it tracks how the visitor uses the website. The data is used for statistics.
_ga_***	2 years	.eset.com	Google LLC	This cookie stores a unique ID for a website visitor it tracks how the visitor uses the website. The data is used for statistics.
_hjSessionUser_{site_id}	1 year	.eset.com	Hotjar Ltd	This cookie is set by Hotjar and set when a user first lands on a page, persists the Hotjar User ID which is unique to that site and ensures data from subsequent visits to the same site are attributed to the same user ID.
_hjid	1 year	.eset.com	Hotjar Ltd	This cookie is set by Hotjar and set when a user first lands on a page, Persists the Hotjar User ID which is unique to that site and ensures data from subsequent visits to the same site are attributed to the same user ID.
_hjFirstSeen	Session	.eset.com	Hotjar Ltd	This cookie is set by Hotjar and identifies a new user’s first session. Used by Recording filters to identify new user sessions.
_hjUserAttributesHash	Session	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. User Attributes sent through the Hotjar Identify API are cached for the duration of the session. Enables us to know when an attribute has changed and needs to be updated.
_hjCachedUserAttributes	Session	.eset.com	Hotjar Ltd	This cookie is set by Hotjar and stores User Attributes sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool. Cookie used regardless of whether a Feedback tool is present.
_hjViewportId	Session	.eset.com	Hotjar Ltd	This cookie is set by Hotjar and stores user viewport details such as size and dimensions.
_hjSession_{site_id}	30 minutes	.eset.com	Hotjar Ltd	This cookie is set by Hotjar and holds current session data. Ensures subsequent requests in the session window are attributed to the same session.
_hjSessionTooLarge	Session	.eset.com	Hotjar Ltd	This cookie is set by Hotjar and causes Hotjar to stop collecting data if a session becomes too large. Determined automatically by a signal from the WebSocket server if the session size exceeds the limit.
_hjSessionRejected	Session	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. If present, set to '1' for the duration of a user's session, when Hotjar has rejected the session from connecting to our WebSocket due to server overload. Applied in extremely rare situations to prevent severe performance issues.
_hjSessionResumed	Session	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. Set when a session/recording is reconnected to Hotjar servers after a break in connection.
_hjLocalStorageTest	Under 100ms	.eset.com	Hotjar Ltd	Checks if the Hotjar Tracking Code can use local storage.If it can, a value of 1 is set. Data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.
_hjIncludedInPageviewSample	30 minutes	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. Set to determine if a user is included in the data sampling defined by your site's pageview limit.
_hjIncludedInSessionSample	30 minutes	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. Set to determine if a user is included in the data sampling defined by your site's daily session limit.
_hjAbsoluteSessionInProgress	30 minutes	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. Used to detect the first pageview session of a user.
_hjTLDTest	Session	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. Enables us to try to determine the most generic cookie path to use, instead of page hostname. It means that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed.
_hjRecordingEnabled	Session	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. Set when a Recording starts. Read when the Recording module is initialized to see if the user is already in a recording in a particular session.
_hjRecordingLastActivity	Session	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. Set in Session storage as opposed to cookies. Updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).
_hjClosedSurveyInvites	1 year	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. Set when a user interacts with an external link Survey invitation modal. Ensures the same invite does not reappear if it has already been shown.
_hjDonePolls	1 year	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. Set when a user completes an on-site Survey. Ensures the same Survey does not reappear if it has already been filled in.
_hjMinimizedPolls	1 year	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. Set when a user minimizes an on-site Survey. Ensures that the Survey stays minimized when the user navigates through your site.
_hjShownFeedbackMessage	1 year	.eset.com	Hotjar Ltd	This cookie is set by Hotjar. Set when a user minimizes or completes Incoming Feedback. Ensures the Incoming Feedback will load as minimized if the user navigates to another page where it is set to show.
_gaexp	90 days	.eset.com	Optimize	Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.
_opt_awcid	24 hours	.eset.com	Optimize	Used for campaigns mapped to Google Ads Customer IDs.
_opt_awmid	24 hours	.eset.com	Optimize	Used for campaigns mapped to Google Ads Campaign IDs.
_opt_awgid	24 hours	.eset.com	Optimize	Used for campaigns mapped to Google Ads Ad Group IDs
_opt_awkid	24 hours	.eset.com	Optimize	Used for campaigns mapped to Google Ads Criterion IDs
_opt_utmc	24 hours	.eset.com	Optimize	Stores the last utm_campaign query parameter.
_opt_expid	10 seconds	.eset.com	Optimize	This cookie is created when running a redirect experiment. It stores the experiment ID, the variant ID and the referrer to the page that's being redirected.
_clck	1 year	.eset.com	Microsoft	Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_clsk	1 day	.eset.com	Microsoft	Connects multiple page views by a user into a single Clarity session recording.
CLID	1 year	www.clarity.ms	Microsoft	Identifies the first-time Clarity saw this user on any site using Clarity.
ANONCHK	10 minutes	.c.clarity.ms	Microsoft	Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.
MR	7 days	.bat.bing.com	Microsoft	Indicates whether to refresh MUID.
MUID	1 year	.clarity.ms	Microsoft	Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.
SM	Session	.c.clarity.ms	Microsoft	Used in synchronizing the MUID across Microsoft domains.

Marketing cookies

Cookie name	Cookie expiration	Domain	Provider	Cookie purpose
_fbc	Session	.eset.com	Facebook, Inc.	This cookie is used by Facebook for advertising purposes and conversion tracking.
_fbp	3 months	.eset.com	Facebook, Inc.	This cookie is used by Facebook for advertising purposes and conversion tracking.
fr	3 months	.facebook.com	Facebook, Inc.	This cookie is used in the targeting of Facebook adverts.
bcookie	2 years	.linkedin.com	LinkedIn	Cookie from LinkedIn used by share buttons and advertising tags. Uniquely identify devices accessing LinkedIn to detect abuse on the platform
bscookie	2 years	www.linkedin.com	LinkedIn	Cookie from LinkedIn used by share buttons and advertising tags. Used for remembering that a logged in user is verified by two factor authentication.
li_gc	2 years	.linkedin.com	LinkedIn	This is a cookie from LinkedIn and is used for storing visitors' consent regarding the use of cookies for non-essential purposes
lidc	24 hours	.linkedin.com	LinkedIn	Cookie from LinkedIn used by share buttons and advertising tags.
U	3 months	.adsymptotic.com	LinkedIn	Identifies the browser if the IP address is not in an intended target country.
UserMatchHistory	1 month	.linkedin.com	LinkedIn	This cookie is set by Linkedin. This cookie is used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences.
AnalyticsSyncHistory	1 month	.linkedin.com	LinkedIn	Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries.
li_oatml	1 month	.linkedin.com	LinkedIn	Used to identify LinkedIn Members off LinkedIn for advertising and analytics outside the Designated Countries and, for a limited time, advertising in the Designated Countries.
lms_ads	1 month	.linkedin.com	LinkedIn	Used to identify LinkedIn Members off LinkedIn in the Designated Countries for advertising.
lms_analytics	1 month	.linkedin.com	LinkedIn	Used to identify LinkedIn Members in the Designated Countries for analytics.
li_fat_id	1 month	.eset.com	LinkedIn	Member indirect identifier for Members for conversion tracking, retargeting, analytics.
li_sugr	3 months	.linkedin.com	LinkedIn	Used to make a probabilistic match of a user's identity outside the Designated Countries
_guid	3 months	.linkedin.com	LinkedIn	Used to identify a LinkedIn Member for advertising through Google Ads
BizographicsOptOut	10 years	.linkedin.com	LinkedIn	Determine opt-out status for 3rd party tracking
li_giant	7 days	.eset.com	LinkedIn	Indirect indentifier for groups of LinkedIn Members used for conversion tracking
_clck	1 year	.eset.com	Microsoft	Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_clsk	1 day	.eset.com	Microsoft	Connects multiple page views by a user into a single Clarity session recording.
CLID	1 year	www.clarity.ms	Microsoft	Identifies the first-time Clarity saw this user on any site using Clarity.
ANONCHK	10 minutes	.c.clarity.ms	Microsoft	Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn't use ANID and so this is always set to 0.
MR	7 days	.bat.bing.com	Microsoft	Indicates whether to refresh MUID.
MUID	1 year	.clarity.ms	Microsoft	Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.
SM	Session	.c.clarity.ms	Microsoft	Used in synchronizing the MUID across Microsoft domains.
SRM_B	1 year	.c.bing.com	Microsoft	This cookie is installed by Microsoft Bing
_uetsid	1 day	.eset.com	Microsoft	Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid	1 year 3 weeks 4 days	.eset.com	Microsoft	Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetmsclkid	90 days	.eset.com	Microsoft	This is the Microsoft Click ID, which is used to improve the accuracy of conversion tracking.
DSID	2 weeks	doubleclick.net	AdSense, Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360	Used to identify a signed-in user on non-Google sites and to remember whether the user has agreed to ad personalization.
test_cookie	15 minutes	doubleclick.net	AdSense, Campaign Manager, Google Ad Manager, Google Analytics, Display & Video 360, Search Ads 360	This cookie is used by Google DoubleClick to check that cookies can be set.
id	2 years	doubleclick.net	AdSense, Campaign Manager, Display & Video 360, Google Ad Manager, Search Ads 360	Used by Google for advertising, including serving and rendering ads, personalizing ads, limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.
__gads	13 months	.eset.com	AdSense, Display & Video 360, Google Ad Manager, Google Ads	This cookie is associated with the DoubleClick for Publishers service from Google. Its purpose is to do with the showing of adverts on the site, for which the owner may earn some revenue.
GED_PLAYLIST_ACTIVITY	Session	.eset.com	AdSense, Google Ad Manager, YouTube	These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback. No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click "like" on a video.
ACLK_DATA	5 minutes	youtube.com	AdSense, Google Ad Manager, YouTube	Used to verify if the user’s browser accepts cookies.
pm_sess	30 minutes	doubleclick.net, google.com	Campaign Manager, Display & Video 360, Google Ads, Search Ads 360	Prevent malicious sites acting without a user’s knowledge and as if they were that user.
pm_sess_NNN	30 minutes	doubleclick.net, google.com	Campaign Manager, Display & Video 360, Google Ads, Search Ads 360	Prevent malicious sites acting without a user’s knowledge and as if they were that user.
aboutads_sessNNN	30 minutes	doubleclick.net, google.com	Campaign Manager, Display & Video 360, Google Ads, Search Ads 360	Allow users to interact with a service or site to access features that are fundamental to that service. Used to authenticate users, prevent fraud, and protect users as they interact with a service.
FPAU	90 days	.eset.com	Campaign Manager, Display & Video 360, Google Ads, Search Ads 360	Collects information about the users and their activity on the website through embedded elements with the purpose of analytics and reporting.
ANID	1 year	google.com and local variations	Campaign Manager, Display & Video 360, Google Ads, Search Ads 360	Google uses cookies for advertising that are displayed at various locations on the web.
AID	1 year	google.com/ads, google.com/ads/measurement, googleadservices.com	Campaign Manager, Display & Video 360, Google Ads, Search Ads 360	This cookie is used to link your activity across devices if you’ve previously signed in to your Google Account on another device. We do this to coordinate that the ads you see across devices and measure conversion events.
IDE	1 year	.doubleclick.net	Campaign Manager, Display & Video 360, Google Ad Manager, Google Analytics, Search Ads 360	Used for online marketing by collecting information about the users and their activity on the website. The information is used to target advertising to the user across different channels and devices.
TAID	14 days	google.com/ads, google.com/ads/measurement, googleadservices.com	Campaign Manager, Display & Video 360, Google Ads, Search Ads 360	This cookie is used to link your activity across devices if you’ve previously signed in to your Google Account on another device. We do this to coordinate that the ads you see across devices and measure conversion events.
FPGCLDC	90 days	.eset.com	Campaign Manager, Display & Video 360, Search Ads 360	Used to help advertisers determine how many times users who click on their ads end up taking an action on their site.
_gcl_***	90 days	.eset.com	Campaign Manager, Display & Video 360, Google Ads, Search Ads 360	Set by Google Ads to take information in advert clicks and store it in a 1st party cookie so that conversions can be attributed outside of the landing page.
FLC	10 seconds	doubleclick.net	Campaign Manager, Display & Video 360, Search Ads 360	This cookie is used to link your activity across devices if you’ve previously signed in to your Google Account on another device. We do this to coordinate that the ads you see across devices and measure conversion events.
RUL	12 months	doubleclick.net	Display & Video 360, Google Ads	Used by Google DoubleClick to determine whether website advertisement has been properly displayed.
CONSENT	2 years	youtube.com	Google Inc	Third party cookies. They provide certain features of Google and may store certain preferences according to usage patterns and personalize the ads that appear in Google searches.
_gac_***	90 days	.eset.com	Google Ads	The _gac cookie store campaign information in order to provide Google Ads with a more reliable way to measure the interactions customers. Google Ads website conversion tags won't read this cookie unless you opt-in to Marketing cookies.
personalization_id	2 Years	.twitter.com	Twitter	This cookie is set due to Twitter integration and sharing capabilities for the social media.

Controlling Cookies on Your Device

You can manage cookies set or used by our website by making your choices via the cookie consent banner. If you later change your mind about your cookie preferences, including when you would like to withdraw your consent, you can do it anytime by clicking on the Manage cookies link available at the website footer or via your internet browser. The cookies set under your previous choices will remain stored in the browser but will not be used after your consent has been withdrawn. You may view or delete those cookies manually via your browser settings.

Changes to this Cookie Policy

We will change this Cookie Policy from time to time to reflect changes to our website, services provided or our practices. When we implement such changes, We will revise the "Last Updated" date on the top of this Cookie Policy. Notwithstanding the foregoing, the details stated in the Cookies Used by this Website may change at any time. Therefore, they are valid explicitly to the Effective date of this Cookie Policy.